What should a security officer do when encountering an uncooperative person?

When a security officer encounters an uncooperative person, remaining calm, documenting the behavior, and seeking assistance if necessary is the best course of action. Staying calm is crucial, as it helps to de-escalate potentially volatile situations. When emotions run high, responding with aggression or confrontation can escalate the situation further, putting both the officer and the uncooperative individual at risk.

Documenting behavior is vital because it provides a record of the incident, which can be helpful for any future actions or legal considerations. This documentation may include details about what was said or done, the time and location, and any witnesses present.

Seeking assistance when necessary ensures that the situation is managed effectively. Involving additional personnel or law enforcement can provide support in addressing the uncooperative individual, ensuring safety for everyone involved. This collaborative approach helps in managing the encounter more safely and effectively compared to other methods, such as confrontation or ignoring the individual.